Grandstream UCM6100 series Initial Setup Guide User Manual download pdf (Page 14)

IVR

CONFIGURE IVR

IVR configurations can be accessed under the UCM6100 Web GUI->PBX->Call Features->IVR. Users

could create, edit, view and delete an IVR.

• Click on "Create New IVR" to add a new IVR.

• Click on to edit the IVR configuration.

• Click on to delete the IVR.

Figure 18: IVR – Manage IVR

CREATE NEW IVR

1. Click on “Create New IVR”

2. Enter a Name for the IVR. This is used for referencing purposes. In this example the user will

create “OfficeHours2”

3. “Extension” is populated automatically by the extension range that was created in the beginning of

the tutorial. A user may choose another IVR extension within the range if desired.

4. Enable “Dial Other Extensions” to allow callers who reach the IVR to dial a direct internal extension

without having to go through voice prompts.

5. “Welcome Prompt” is the recording that will be played when a caller reaches the IVR. Users can

click on the “Prompt” link next to the dropdown box to configure a welcome prompt.

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Grandstream UCM6100 series Initial Setup Guide User Manual Page 14